OG&E tops J.D. Power customer satisfaction report; AEP-PSO in the middle but improves
By ROD WALTON World Business Editor
Oklahoma’s two biggest electrical utilities showed significant improvements among residential customers in the latest J.D. Power study released this week.
Oklahoma City-based OG&E topped the south region’s large segment rankings. OG&E scored a 710 out of a possible 1,000, topping second-place Alabama Power by three points.
Tulsa-based AEP-PSO finished lower within the south region’s midsize segment but right at the sector average. American Electric Power-Public Service Co. of Oklahoma scored 684 points, placing it 20th in the group of 34 southern utilities.
Company spokesman Stan Whiteford pointed out that AEP-PSO’s score was its highest ever rating in the year-end version of the J.D. Power survey. The Tulsa-based utility’s score was 16 points higher than the overall industry average and 35 points above last year’s score of 649, he added.